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Privacy Policy

4. Personal Data, Sensitive Data, and Privacy Policy

4.1 Definitions and Governing Framework

The terms ‘Personal Information’ and ‘Sensitive Data’ are defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (‘SPDI Rules’) and are explained in detail in our Privacy Policy available at www.thevaccinepanda.com. Users are encouraged to read the Privacy Policy carefully before using our Services.

Our Privacy Policy covers:

  • Personal Identifiable Information collected from Users, including Sensitive Data such as health and medical records;
  • The purpose, means, and methods of handling Personal Identifiable Information;
  • Disclosure guidelines for such Information; and
  • Usage of Information in compliance with the SPDI Rules and applicable Indian law.

4.2 Data Collected

As part of delivering our Services, Vaccine Panda may collect information from the devices you use to access our Website or App, including but not limited to:

  • Location data
  • Medical records and vaccination history
  • Financial details (for payment processing)
  • Personal contact details, including email address and mobile number (used for communication, appointment reminders, and service coordination purposes only)

Vaccine Panda may also anonymise data related to your usage of the Platform. This anonymised, non-identifiable data is used solely to improve our service quality, enhance user experience, and develop new service offerings. It will not be used to identify individual users.

4.3 Accuracy of Information and User Responsibility

Vaccine Panda is not responsible for the authenticity or correctness of Personal Identifiable Information or Sensitive Data or any information provided by Users to Vaccine Panda or to any other party acting on behalf of Vaccine Panda.

Users are responsible for keeping their account information and password confidential. It is solely the User’s responsibility to ensure that only authorised persons have access to their account. In case of suspected unauthorised account access, Users must notify Vaccine Panda promptly at vaccinepanda@gmail.com. Vaccine Panda will not be liable for losses due to unauthorised access; however, Users may be held accountable for any damages caused to Vaccine Panda as a result.

Vaccine Panda reserves the right to discontinue Services to any User if the information provided is found to be inaccurate, outdated, incomplete, or suspected to be false or misleading. Users accept sole responsibility for any inaccuracies or liabilities arising from Patient-created information entered on the Website or App, and shall fully indemnify Vaccine Panda against any claims arising therefrom.

Please ensure that your contact details, including mobile number and email address, are correct and up-to-date on the Website or App at all times. Notifications, appointment reminders, and service communications will be sent to the contact details linked to your registered account. Any loss or inconvenience resulting from incorrect or outdated contact information is not the responsibility of Vaccine Panda.

4.4 Recording of Communications

If you use online chat, text messaging, video calls, or voice calls to interact with Vaccine Panda representatives or healthcare providers regarding vaccinations or any Service-related matter, please note that our servers or third-party servers may record, store, and archive these communications. Such records will be handled in accordance with our Privacy Policy. Vaccine Panda holds no liability for interactions with healthcare professionals that occur outside our standard Services or Platform.

4.5 Personal Health Record Facility

A personal health record facility may be provided on the Platform to allow you to add, modify, delete, and manage health-related information relevant to your vaccination history and care.

There are two types of information stored in your Health Account:

  • Patient-created: Information you generate and upload yourself, including prescriptions, vaccination history, medical records, and related documents.
  • Vaccine Panda-created: Information generated by Vaccine Panda or its partner paediatricians during consultations, assessments, or service interactions through the Platform.

All information provided or displayed within the personal health record is on an “as is” basis, with no warranties of accuracy or completeness. The personal health record facility is provided as a best-efforts service, and Vaccine Panda is not responsible for any service interruptions, data loss, or technical errors that may affect the facility.

4.6 Health Reminders and Notifications

Health-related reminders and notifications you may receive regarding vaccination appointments, upcoming doses, and other health matters are provided solely as a supplementary and convenience-based means of informing you of relevant actions. These notifications do not constitute medical advice and should not be relied upon as a substitute for professional medical guidance.

Despite our best efforts, Vaccine Panda is not liable for any non-delivery, late delivery, or inaccurate delivery of reminders or notifications, nor for any potential adverse impact on your health or vaccination schedule resulting therefrom.

4.7 Third-Party Access to Health Records

If you grant another individual access to your personal health record, you are fully and solely responsible for all actions, access, and transactions that individual may perform in connection with your health record — whether with or without your knowledge or consent. Vaccine Panda is not liable for any actions, data modifications, data loss, or any other liabilities arising from third-party access that you have authorised.