Payment Policy

10. Pricing and Payment Policy

10.1 Minimum Order Value and Service Area

Vaccine Panda accepts bookings with a minimum order value of ₹1,500. The primary service area covers Delhi and NCR zones including Gurgaon and Noida. This policy ensures the operational feasibility of our services and maintains quality standards for all customers within our service range.

For bookings where the bill value falls between ₹500 and ₹1,499, an additional service charge may be applicable and will be determined on a case-to-case basis, communicated to the customer prior to confirmation. Bookings with a net bill value below ₹500 will not be accepted.

Certain pin codes or zones within NCR may not be covered, or may attract additional distance/logistics charges, which will be communicated to the customer at the time of booking.

10.2 Quotation Validity Policy

Any quotation or proforma invoice issued to a patient by Vaccine Panda shall be valid for a period of one (1) month from the date of issue, subject to the following conditions:

If the price of any vaccine brand changes during the validity period due to market factors, distributor pricing, or manufacturer revisions, the quotation will be automatically updated to reflect the revised price at the time of booking or service delivery.
If a vaccine included in the quotation becomes unavailable due to stock shortages, supply chain issues, or regulatory reasons, that particular line item shall stand null and void. Vaccine Panda will make reasonable efforts to suggest an equivalent alternative where available.
Quotations are not binding purchase orders and are subject to vaccine availability and prevailing pricing at the time of actual service delivery.

10.3 Advance and Balance Payment Requirement

All payments, including the balance payment, must be completed before the vaccination begins. The service team will collect the balance payment from the customer at the customer’s premises, before the vaccine envelope is opened and the service is provided. Any refusal to complete the payment at this stage will be treated as a cancellation, and the ₹200 booking advance will be forfeited. The patient will need to make a fresh booking to reschedule the service.

Refundable Booking Advance:

A minimum refundable booking advance of ₹200 is compulsory for all bookings. This advance is fully refundable up to and including the day of scheduling, before the service date is confirmed. Once the appointment is confirmed, the standard Cancellation and Refund Policy (Section 12) applies.

10.4 Proof of Online Payment

For balance online payments settled at the customer’s premises, the customer must provide proof of payment in the form of a transaction ID, screenshot, or bank SMS to the service team. Failure to provide this proof will be regarded as a cancellation, and the booking advance of ₹200 will be forfeited. A fresh payment will be required to proceed, or the service call will be cancelled.

10.5 Convenience Charges for Card Payments

For payments made via credit card or debit card, an additional convenience charge of 2% of the total bill value will be levied. Payments made via UPI, cash, net banking, or any other non-card digital payment method are not subject to any convenience charges.

10.6 Routine Day Charges (Monday to Thursday)

Vaccination services booked for Monday to Thursday will include an additional ₹50 discount on the total bill.
A booking advance of ₹200 must be paid at least 3 days before the scheduled date of service.
A minimum of 1–2 days prior notice is required for all weekday appointment bookings.

10.7 Weekend Charges (Friday and Saturday)

Vaccinations scheduled for Friday and Saturday will not qualify for the ₹50 additional weekday discount.
Full pre-payment must be made at the time of booking; the advance-only option is not available for weekend bookings.
For all weekend bookings, the full payment must be completed by Friday 6:00 PM at the latest. Bookings not paid by this deadline may be cancelled without prior notice.
Last-minute or same-day weekend bookings are subject to slot availability only and cannot be guaranteed.

10.8 Sunday and Public Holiday Charges

Vaccinations booked for Sundays or public holidays will not carry any additional discount beyond standard offers and deals.
An additional ₹100 service charge will be applied to all Sunday bookings.
Full pre-payment must be completed at least 3 days in advance.
For NCR zone bookings (Gurgaon/Noida), Sundays are the preferred service day. Weekday NCR appointments are subject to slot availability.

10.9 Needle-Free Vaccination Charges

Vaccine Panda offers needle-free vaccinations using the Integri device, for which an additional charge of ₹200 is applicable over and above the standard vaccine cost.
Full pre-payment must be completed at least 3 days in advance.

10.10 Custom Date and Time

If the customer requires a specific custom date and/or time for their vaccination, an additional ₹200 will be charged.
Full pre-payment must be made at least 3 days in advance.
This option is valid for all weekdays and weekends, including Sundays and public holidays.
No additional weekday discount will be applicable when this option is selected.

10.11 Customer Care and Booking Hours

Customer care calls and booking inquiries are attended to between 12:00 PM and 6:00 PM on working days. For evening or late-afternoon home visit bookings, a minimum of 1–2 days advance notice is required. Calls or booking requests received outside these hours will be attended to on the next working day.

10.12 Balance Cash Payments and COD Charge

For balance cash payments exceeding ₹2,000 made at the customer’s home, an additional Cash on Delivery (COD) fee of ₹200 will be applied to the total bill. All payments, including any balance amount, must be fully settled before the vaccine envelope is opened and the vaccination process begins.

10.13 Offers and Discounts

‘DEAL5’: 5% discount on billing between ₹1,500 and ₹5,000.
‘DEAL7’: 7% discount on billing above ₹5,001.
₹100 off for first-time customers.
Referral discounts as per the Referral Program (Section 11).

Only one offer or coupon code can be used per order. Offers and discounts cannot be combined.

10.14 Annual/Yearly Vaccination Packages — Pricing and Cancellation Policy

For customers who opt for annual or yearly vaccination packages, the following specific terms apply:

Price Lock: The price of all vaccines included in the annual package will be locked at the rate prevailing at the time of package purchase. If the price of any vaccine increases after the package is purchased, Vaccine Panda will absorb the additional cost and the customer will not be charged extra. Conversely, if vaccine prices decrease after purchase, no price adjustment or credit will be issued to the customer.
Package Cancellation After Partial Use: If a customer cancels an annual package after availing even one (1) vaccination service or one (1) free consultation under the package, the refund for the remaining unused portion will be calculated at the full MRP (Maximum Retail Price) of all vaccines already availed, and at the full consultation fee of ₹500 per consultation already used — not at the discounted or package rate. This may result in a reduced or nil refund depending on the value of services already consumed.
Booking Notice: A minimum of 1–2 days prior notice is required to schedule each vaccination appointment under the annual package. Same-day or last-minute bookings are subject to availability and cannot be guaranteed.

Customers are advised to carefully review all package terms before purchase, as partial cancellations are governed by the MRP-based deduction policy outlined above